Flower Funeral Home Inc - Yonkers Avenue

NO FAMILY SHOULD BE TREATED THIS WAY WHEN A LOVED ONE PASSES.
I cannot believe that people who make their living assisting people during the worst times of their lives can be so insensitive, arrogant and indifferent. When my mother passed, I was looking for a funeral home and was touched by the responses I got from Joanne. I felt like she would guide us through the process and take some of the burden off our shoulders by handling the details of the cremation and memorial services.

Joanne did not disappoint HOWEVER, the owner, Anthony Flower, was a completely different experience. When we made our arrangements for a clergyman, we did not want a Catholic service. We wanted a generic Christian service. On the day of the memorial service, with our family, friends and guests in attendance, I went to tell Joanne that the clergyman could begin whenever he was ready. She left the room and came back to tell me that Mr. Flower wanted to talk to me. When I got there he told me there was no clergyman. He kept repeating that all the clergy refused to take God out of the service. I didn't know what he was talking about. We never said anything about that. Even so, he took it upon himself not to tell us or call us to see how we wanted to handle it. He just didn't get anyone to provide a service. When I asked him why he didn't get a clergyman and/or call us ahead of time, he became nasty and tried to make it seem as though it was my fault. He never apologized or took responsibility. It was left to me to then tell my father and my sisters that our mother was not getting a service. Mr. Flower's alternative for the situation was to have Joanne do a reading. The reading made no sense and Joanne was clearly uncomfortable doing it. It was awkward at best. It was unconscionable at worst.

In the end we arranged with the cemetery to have a clergyman perform a service when my mothers urn was interred. It was a beautiful service and should have been what we had when family and friends travelled to join us.

When we arrived at the cemetery for the interment, Flower Funeral Home had not provided the cremation documents necessary. They faxed a copy over but 3 weeks later we have yet to get the original.

This is not an experience that any family should go through when saying farewell to a loved one. However, when things go wrong it is imperative that the provider own up to the issue and do their best to make it right. Unfortunately for him, Mr. Flower is in the wrong business.